Discover Our Expertise

What differentiates Cristen-Dex? 

Unique to us

Cristen-Dex is different from other credit management consultants as we personally deal with the debt through the whole process. This includes all communication with the debtor and Court proceedings if necessary. Throughout the process, we will keep you updated with regular process reports.

Cristen-Dex uses the Track and Trace Software which can allow us to trace a debtor who has moved address and failed to inform you. We also use Risk Tracker, which allows us to monitor debtors’ companies and we will be notified of any changes. This is of particular importance where a company is limited and plans to dissolve as in most cases, it allows us to put a stop on this until the debt has been paid. we do not charge for any of these services.

Below is the process we follow in order to collect the debt quickly and efficiently

Stage one

Pre-Litigation Letter

Once you have passed on your information to one of our experienced credit controllers, they will immediately start the process to recover the debt. Initially, this is a letter before action explaining the debt has been passed onto ourselves. It instructs the debtor they have 7 days to make a payment. We are able to offer payment terms to the debtor of up to three months. This is the last resort before Court action, where the debtor has shown financial difficulty.
However, failure to make payment and with your permission, we will then proceed with issuing a Country Court claim against the debtor.

Stage Two 

Issue Court Proceedings

With your permission, Cristen-Dex is able to issue Court proceedings through the County Court. This is a formal process requiring the debtor to pay the amount owed. Interest may also be added to the debt if the Late Payment of Commercial Debt (Interest) Act 1998 applies, which is 8%.

Stage Three 

Entering Judgement

If the Debtor fails to respond or has not made payment, then we can enter a County Court Judgement (CCJ) on your behalf. Once a Judgement Order has been obtained, the Debtor will have 14 days to pay the full amount specified on the Judgement Order. A CCJ is the final decision by the Courts and gives permission for you to take enforcement action to recover the debt.

If the Debtor fails to pay after Judgement has been entered, then it appears on their credit record and may adversely affect their credit rating.

Stage Four 

Enforcement via Bailiff or High Court Enforcement Officer

If the debtor still fails to pay once a Judgement order has been obtained, then you can proceed and enforce your debt by through a Bailiff or High Court Enforcement Officer. They will attend the address of the debtor to collect the debt or alternatively, they will seize assets to cover the debt owed.

We can also advise on other options that may be available to recover the debt.